Privacy Policy

Nora Blue

Information About the Processing of Personal Data

Thank you for visiting Nora Blue and for your interest in our products. Protecting your personal information is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, create an account, or place an order.

Personal data means any information that can be used to identify you directly or indirectly.

1. Data Controller

The data controller responsible for processing personal data through this website, in accordance with applicable data protection laws, including the General Data Protection Regulation (“GDPR”), is:

Nora Blue
Email: info@norablue.store

The data controller determines the purposes and methods for processing personal data.

2. Website Security

Our website uses SSL/TLS encryption to protect confidential information transmitted through the website. You can recognize a secure connection by “https://” in the address bar and the lock symbol displayed by your browser.

We do not use automated decision-making or profiling that produces legal effects or otherwise significantly affects you.

3. Data Collected When You Visit Our Website

When you visit our website for informational purposes, certain technical information may be collected automatically and transmitted by your browser to our website server.

This information may include:

The pages you visit
The date and time of your visit
The amount of data transferred
The website or URL that referred you to our website
Your browser type and version
Your device’s operating system
Your IP address, anonymized where applicable

We process this information based on our legitimate interest in maintaining the security, stability, performance, and functionality of our website.

This technical information is not ordinarily used to identify individual visitors and will not be shared unless this is necessary to investigate suspected unlawful activity, protect our legal rights, or comply with a legal obligation.

4. Cookies

Our website uses cookies and similar technologies to provide website functionality, improve your browsing experience, remember your preferences, and understand how visitors use our website.

Cookies are small text files stored on your computer, phone, tablet, or other device.

Some cookies are temporary session cookies and are automatically removed after you close your browser. Other cookies remain stored on your device for a defined period or until you delete them.

Cookies may collect information such as:

Browser and device information
IP address
Approximate location
Website interactions
Shopping cart contents
Cookie preferences

Essential cookies may be used without consent where they are necessary to operate the website, process orders, maintain website security, or provide services you have requested.

Non-essential cookies, including certain analytics and advertising cookies, will only be used where you have provided consent through our cookie banner, where required by applicable law.

We may also work with third-party service providers that place or access cookies on your device. Where applicable, information about these providers will be made available through our cookie banner or cookie settings.

You can manage or disable cookies through your browser settings and, where available, through the cookie preference settings on our website. Please be aware that disabling certain cookies may affect the availability or functionality of parts of the website.

You may change or withdraw your cookie preferences at any time.

5. Contacting Us

When you contact us by email or through a contact form, we may collect information such as your name, email address, order information, and the contents of your message.

We use this information only to review and respond to your inquiry.

The legal basis for this processing is our legitimate interest in communicating with customers and website visitors. Where your inquiry relates to an existing or potential purchase, processing may also be necessary to enter into or perform a contract with you.

Your information will be deleted once your request has been fully resolved, unless we are legally required to retain it for a longer period.

6. Customer Accounts and Order Processing

When you create a customer account or place an order, we collect the personal information required to provide our services and process your purchase.

This information may include:

Your name
Billing address
Shipping address
Email address
Telephone number
Account login information
Order details
Payment-related information
Customer service communications

We process this information to manage your account, confirm and fulfil your order, arrange delivery, process returns or refunds, prevent fraud, provide customer service, and comply with accounting and legal obligations.

You may request the deletion of your customer account at any time by contacting us at info@norablue.store.

After your order has been completed or your account has been deleted, certain information may continue to be retained where required by tax, accounting, consumer protection, fraud prevention, or other applicable laws. Once the relevant retention period expires, the information will be securely deleted or anonymized.

7. Email Marketing

Newsletter Subscriptions

When you subscribe to our newsletter, we may send you news, product updates, promotions, and special offers by email.

We will only send these communications where you have provided the required consent. Where applicable, we may use a double opt-in process to confirm that the email address belongs to you.

To document your consent and prevent misuse, we may store:

Your email address
Your IP address
The date and time of your subscription
The date and time of your confirmation

You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at info@norablue.store.

After you unsubscribe, we will stop sending marketing emails to you. We may retain limited information where necessary to document your unsubscribe request and ensure that you are not contacted again.

Marketing to Existing Customers

Where permitted by applicable law, we may send existing customers marketing emails about products or services similar to those they previously purchased.

You may object to these communications at any time by using the unsubscribe link in the email or by contacting us. After you object, we will no longer use your information for this type of direct marketing.

8. Order Fulfilment and Payments

To complete and deliver your order, we may share relevant personal information with service providers involved in the transaction.

These providers may include:

Payment processors
Banks and financial institutions
Shipping and delivery providers
Warehousing and fulfilment partners
Fraud prevention services
Customer support providers
E-commerce and website service providers

We only share the information necessary for these providers to perform their services.

Payment Providers

Payments may be processed by third-party payment providers, such as PayPal, Klarna, SOFORT, credit card providers, or other payment services displayed during checkout.

The payment provider may collect and process information such as your name, billing details, payment information, account information, and transaction details.

Some payment providers may carry out fraud prevention, identity verification, or credit checks where permitted by law. The processing of your information by a payment provider is also subject to that provider’s own privacy policy and terms.

Nora Blue does not ordinarily receive or store complete credit or debit card details where payments are handled directly by a third-party payment processor.

9. Review Requests

With your consent, or where otherwise permitted by applicable law, we may contact you after a purchase to request a review of your order or shopping experience.

You may withdraw your consent or object to receiving review requests at any time by contacting us at info@norablue.store.

10. Social Media Links and Plugins

Our website may contain links, buttons, or plugins for social media platforms such as Facebook and Instagram.

Where privacy-friendly methods are used, no direct connection with the relevant social media platform will be established until you click the button or link.

Once you click a social media link or interact with a social media feature, the relevant platform may collect information about you in accordance with its own privacy policy. Nora Blue does not control how these third-party platforms process your information.

11. Analytics and Online Advertising

We may use analytics and advertising services, such as Google Analytics, Google Ads, Meta advertising tools, or the Meta Pixel, to understand website performance, measure advertising effectiveness, and improve our products and marketing.

Depending on the service used, information collected may include:

Website pages viewed
Products viewed
Links or advertisements clicked
Browser and device information
Approximate location
IP address
Purchase or conversion information
Cookie and advertising identifiers

Where required, these services will only be activated after you have provided consent through our cookie banner.

IP anonymization and other privacy-protective measures may be enabled where available.

You may withdraw your consent through our cookie settings. You may also be able to limit tracking through your browser settings, device settings, advertising preferences, or opt-out tools provided by the relevant service provider.

12. Retargeting and Remarketing

We may use retargeting or remarketing technologies to display advertisements to people who have previously visited our website or interacted with our products.

These technologies may use cookies, pixels, or similar identifiers to recognize your browser or device across websites and platforms.

Where required by law, retargeting and remarketing technologies will only be used after you have provided consent.

You can disable these technologies through our cookie settings, your browser settings, or the advertising preference tools provided by the relevant advertising platform.

13. Your Data Protection Rights

Depending on your location and the applicable data protection laws, you may have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data
Request restriction of the processing of your personal data
Object to certain types of processing
Object to direct marketing at any time
Request a portable copy of certain personal data
Withdraw your consent at any time
File a complaint with the relevant data protection authority

Withdrawing consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

Where you object to the use of your personal data for direct marketing, we will stop using your information for that purpose.

To exercise your rights, contact us at info@norablue.store. We may request information necessary to verify your identity before processing your request.

14. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.

The applicable retention period may depend on:

The duration of our relationship with you
The time required to fulfil an order or respond to an inquiry
Legal, accounting, and tax requirements
Fraud prevention and security requirements
The establishment, exercise, or defence of legal claims

When personal data is no longer required, it will be securely deleted or anonymized.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, legal obligations, or the third-party services we use.

The latest version of this Privacy Policy will be published on our website. Where appropriate, we may also notify you of significant changes.

16. Contact Us

For questions about this Privacy Policy, the processing of your personal data, or the exercise of your data protection rights, please contact: